Terms and Conditions2018-11-22T05:15:48+00:00

TERMS & CONDITIONS

Packages

Ad On Mobile 4 ( AOM4 ) : is $20 exl gst per month per mobile service, which is 4 advertising messages of up to 20 seconds each which are customized, recorded and loaded onto your mobile callertone for callers to hear, when they call your mobile service.

Ad On Mobile 8 ( AOM8 ) : is $30 exl gst per month per mobile service, which is 8 advertising messages of up to 20 seconds each which are customized, recorded and loaded onto your mobile callertone for callers to hear, when they call your mobile service

Ad On Mobile 12 ( AOM12 ) : is $40 exl gst per month per mobile service, which is 12 advertising messages of up to 20 seconds each which are customized, recorded and loaded onto your mobile callertone for callers to hear, when they call your mobile service

Ad On Mobile 16 ( AOM16) : is $50 exl gst per month per mobile service, which is 16 advertising messages of up to 20 seconds each which are customized, recorded and loaded onto your mobile callertone for callers to hear, when they call your mobile service

Minor Change Me ( MCM ) : This is designed should you want to make any minor changes to any existing Ad On Mobile packages. A minor change is a change to one of your 20 second messages. The change cost $65 exl gst for each 20 second message.

Upgrade Me ( UM4 ) : If you require further message packs, you can buy them in 4 packs (AOM4 ) at a discounted rate of $10 exl gst per month for packs of 4 messages of up to 20 seconds each.

Payments

Payment will begin on order placement, this will ensure the order process gets underway. Part of your package inclusion includes a personalized, customised marketing consultation, as the first step.

All payments for packages are paid credit card, Pay Pal and in special circumstances invoice or direct debit, in accordance with the package descriptions and pricing. Invoice or direct debit is by prior arrangement only.

Monthly invoices are supplied to you via electronic means, with the details you have provided on order placement. An App may be provided to you when you buy the product, where we will provide monthly invoices and account statements, as part of the information held with the app.

All your bank details are not held buy us. They are held by a fully, internationally compliant payment processing company, ( similar to Pay Pal ) for further information on this please go our website for these.

Keeping your information private

We hold your privacy in high regard. We will not divulge any of your personal information to anyone for any reason! We use your information solely for providing your service/s. Check out our full privacy policy on our website.

Post Sales Changes To Your Service

Should you require an additional pack of 4 messages ( Upgrade Me ), this can be purchased directly with Ad On Mobile on the ordering tool at www.adonmobile.com.au. This additional pack has to be purchased in conjunction with any of the other main packages.

A minor change to your existing message/s as described under packages.

Providing The Service

We will engage with you to provision this service, once you have ordered it. We will usually contact you within 24 hours of order placement.
We will produce the written advertising content for you. We will then get your approval before the advertising message is loaded onto your mobile phone.

Ad On Mobile will produce your advertising messages, test them then load them remotely onto you mobile phone. We will then notify you via mobile text message to each mobile service, that the service is live and active.

It usually takes 4-6 working days to complete and activate your messages onto your mobile service/s. You will not be charged for the service while this process takes place. Billing for the service commences when you place your order.

We have a fair use policy on cancelling your package/s and re ordering that same package too frequently. You can speak to one of our team on this, by enquiring on our website.

Should you have more than 50 mobile services and require different messages on each mobile service your completion time to provision the services may be up to 30 days

If you unable to approve the voice script within the allocated timeframe, Ad on Mobile will provide the message packages that they have produced into your network portal, live but inactive. Remember, billing will commenced from order placement, with your customised marketing engagement. The messages will not be audible until you have approved the messages. When you are able to provide guidance and approval on your custom message, Ad On Mobile will make the messages live, and if any changes are needed these will be at no cost.

The Commercial Relationship

The relationship is with you and Ad On Mobile ( part of the Ad On Group )

Issues Out Of Our Control

We cannot be held liable or responsible for any losses or damages, relating to this product and cannot be held, in any way possible, liable for issues out of our control to do with mobile phone Carrier outages and issues.

We may for any reason terminate your service at any stage, for reasons beyond our control. Should this happen then your payment for this service would also cease

Contracts

There is no lock in contracts for this product.

Offensive Material

You may not request any offensive or inappropriate advertising messages. Should your request be deemed in any way offensive, we will not produce or load your messages and may withdraw your order.

We reserve the right to refuse to provide any advertising service that they deem offensive or inappropriate in any way.

Agents Acting on Our Behalf

In some cases we use agents to help provide our service to you. They will always represent to you as our agent. We cannot be held liable for any matters arising out of their engagement with you.

Changes to Your Service

Should you need to make any changes to your service, contacting Ad On Mobile, contacting your Ad On Mobile sales agent who helped set the service up OR contacting us at www.adonmobile.com.au/service

Cancelling Your Ad On Mobile

Should you wish to cancel your Ad On Mobile service, this can be done by contacting Ad On Mobile at cancel@adonmobile.com.au, or calling 07 55 86 1400.

We will not provide any pro rata refunds for the remainder of the month, for any Ad On Mobile service/s which are cancelled during your monthly billing cycle.

Providing You the Service in the First Month

We will begin billing for the service once you place the order, this will ensure that the order process gets underway, beginning with the customised marketing consultation from our project team. Under normal circumstances this order provisioning process takes around 4-6 working days.

Useful Contacts

Ad on Mobile ( part of the Ad On Group ) on 07 55 86 1400 Monday to Friday 9-5 AEST or info@adonmobile.com.au or www.adonmobile.com.au